Schedule a Call

FAQs

We're here to answer all
your questions.

General

What happens if a recipient rejects the document?

If a recipient rejects the document, it will not be finalized, and you’ll be notified. You can make any necessary changes and resend the document for signatures.

You can edit the signing order and remove signers before the document is completed. Once a signer has completed their part, you cannot modify the document.

If the document is partially signed, we offer the option to cancel and regenerate it. All users who have signed will be notified that the document has been declined, allowing the user to replace it.

The number of documents you can send for signing depends on your subscription plan. Higher-tier plans allow for larger volumes of documents and users.

Yes, SignBulb offers 24/7 customer support via live chat, email, and phone to assist with any technical or account-related issues you may encounter.

Yes, SignBulb allows you to password-protect documents before sending them out for signature, adding an extra layer of security.

Documents signed through SignBulb are securely stored in the cloud, with encryption at rest and in transit, ensuring their safety. You can organize, download, or delete documents as needed.

Yes, once a document is signed, you can easily download it in various formats, including PDF, directly from your dashboard.

If a document needs to be updated, you can send a new version to your recipients for signature. The previous document will remain accessible in the system for reference.

Yes, you can set an expiration date for your documents, ensuring that they can only be signed within a specified time frame.

Yes, SignBulb provides a free trial for everyone to access the Essential plan. The main advantage is that users don’t need to enter any credit card or bank details, allowing them to explore the features and decide if it meets their needs before subscribing.

Yes, SignBulb can be integrated with electronic notarization services, allowing you to have documents notarized and signed in a completely digital workflow.

If you lose access to your account, you can reset your password through the “Forgot Password” link. If needed, contact support for additional assistance.

No, SignBulb requires an internet connection to sign and manage documents. However, once signed, documents are saved to your account and can be accessed at any time.

Yes, SignBulb offers multiple identity verification options, including SMS OTP, email verification, or integrating third-party identity verification services for added security.

Once a document is signed, you will receive an automatic notification, and you can view the document’s status through the dashboard, where you’ll also find a detailed audit trail.

SignBulb provides a dashboard that allows you to manage all documents sent for signing. You can track progress, resend documents, set reminders, and view completed documents with a simple interface.

Yes, SignBulb lets you customize the signature fields by adding additional elements like text boxes, checkboxes, dates, and initials to your document for a more personalized signing experience.

Yes, SignBulb allows you to add multiple signers to a document, set the signing order, and manage their roles. You can also send reminders and track each signer’s progress.


Accuracy and Technical

How can I manage and organize my signed documents?

SignBulb provides a user-friendly dashboard that allows you to search, filter, and organize your signed documents by date, status, or recipient. You can also download and print them directly from your account.

Documents signed on SignBulb are stored securely in the cloud, encrypted and accessible only by authorized users. You can download or delete documents at any time from your account.

Once a document is signed, it is locked. If an error is identified, you must initiate a new signing process by updating the document and requesting the signers to sign again.

Yes, SignBulb is fully responsive and optimized for both Android and iOS devices, so you can sign and manage documents from your mobile phone or tablet.

Each document signed with SignBulb is digitally timestamped and sealed with cryptographic signatures to ensure its integrity. Any changes made to the document after signing will invalidate the signature.

Yes, SignBulb supports bulk document uploads and sending, allowing you to send large volumes of documents for signing with ease, all while tracking progress in real time.

Yes, SignBulb integrates with popular platforms like Google Drive, Dropbox, Box, and Zapier for seamless document management and workflow automation.

Yes, you can add multiple recipients and assign specific signing roles. You can also control the signing order and set automatic reminders to ensure timely completion.

SignBulb includes document preview and editing tools. You can add text fields, checkboxes, signing zones, and dates to your documents before sending them for signatures.

SignBulb supports a wide range of file types, including PDF, Word (DOCX), Excel (XLSX), JPEG, PNG, and more. You can upload documents in any of these formats for signing.

Yes, SignBulb allows you to upload and store a pre-saved signature, making it easier and quicker to sign documents in the future without needing to recreate your signature each time.

SignBulb ensures high accuracy in capturing electronic signatures. The software uses advanced algorithms to detect and record signatures, whether drawn with a mouse, stylus, or touchpad, to replicate the authenticity of a handwritten signature.


Legal & Compliance

Can SignBulb be used for international transactions?

Yes, SignBulb is compliant with international regulations, making it suitable for cross-border transactions and contracts in multiple jurisdictions.

Yes, SignBulb complies with the General Data Protection Regulation (GDPR) for customers in the EU, ensuring that personal data is handled securely and in accordance with privacy laws.

Yes, SignBulb offers features like two-factor authentication (2FA), encryption, and password protection to ensure the security of sensitive documents throughout the signing process.

Yes, SignBulb provides an audit trail and digital certificates for each signed document, allowing you to verify its authenticity and track any changes made after the document is signed.

An audit trail is a detailed record of all actions taken with a document, including who signed it, when, and from where. It provides verifiable proof of the integrity and authenticity of the signature, ensuring compliance with legal requirements.

Yes, e-signatures created with SignBulb are legally recognized in courts, as they comply with the necessary regulations and include an audit trail that can be used for evidence in legal proceedings.

SignBulb follows legal standards such as identity verification, audit trails, and timestamping to ensure your signatures comply with laws governing e-signatures and digital contracts.

Yes, SignBulb adheres to global e-signature laws, including the ESIGN Act and UETA in the U.S., as well as the eIDAS regulation in the EU, ensuring that your electronic signatures are legally binding.